Business Wodonga respects the privacy of its members, prospective members, event attendees, website visitors and other people who interact with the Chamber. This policy explains how we collect, use, store and disclose personal information provided through our website, memberships, events and Chamber activities.
Depending on how you interact with us, we may collect your name and contact details; account and login information; Business details and authorised contact information; Membership applications, renewals and history; Event registrations, ticket selections and attendee information; payment status and transaction references; communication preferences; information submitted through website forms; and website security and technical information.
We use personal information to administer Memberships, maintain Member and Business records, publish approved Business Directory information, manage Events and tickets, process and reconcile payments, send Chamber communications, respond to enquiries, operate and secure the website, and meet our administrative and legal obligations.
Approved Business information may be published in the public Business Directory. This may include the Business name, description, logo, category, location, public contact details, website and social-media links. Private account information, payment details, internal notes and Membership records are not intended to appear publicly. People managing a Business profile must be authorised to provide its information and must have permission to publish any personal contact details or images included in the profile.
Membership records may include applications, renewals, Membership status, plan details, payment status and associated documents. Event records may include purchaser information, attendee names, ticket selections, responses to Event questions and attendance details. This information is available only to authorised people where required to administer the relevant Membership or Event.
Where online payments are available, payments are processed using an external payment provider. The Chamber may retain transaction references, amounts, payment status and receipt information. Chamber+ is not intended to store complete card numbers or card security codes.
We may send account notices, Membership information, payment confirmations, Event updates, newsletters and other Chamber communications. You may unsubscribe from optional promotional communications. Essential account, Membership, payment, security and Event messages may still be sent where necessary.
The website may use cookies and similar technologies to maintain login sessions, remember preferences, operate forms and protect the website. Disabling necessary cookies may prevent some website functions from working correctly.
We may provide relevant information to service providers that assist with website hosting, email delivery, payments, Events, forms, backups, security and technical support. Only information reasonably required to provide the relevant service should be shared.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. Information is retained for as long as reasonably needed for Chamber administration, financial records, legal obligations, security and dispute resolution. Information that is no longer required may be deleted or anonymised.
You may ask to access or correct personal information we hold about you. We may need to verify your identity before releasing or changing information. Some account and Business details may also be updated through the Chamber website.
Privacy questions, access requests or complaints can be directed to:
Privacy ContactWe will review privacy concerns and respond within a reasonable period.
We may update this policy when our services, website or information-handling practices change. The current version and last-reviewed date will be displayed on this page.
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